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What are your support response times?

Response times vary by plan: Starter (24-48 hours), Growth (12-24 hours), Scale (4-8 hours), Enterprise (1-4 hours). Emergency issues are prioritized across all plans.

Related Questions

What ongoing maintenance does custom software require?

Custom software needs regular security updates, dependency updates, and occasional compatibility fixes. However, you control when and how these updates happen. Our ongoing support handles this automatically, or you can manage it yourself with full source code access.

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