Question 1

What does "unlimited revisions" cover?

Accepted Answer

Design tweaks, content updates, bug fixes, and performance/security within original scope. This includes visual adjustments, copy changes, functionality improvements, and optimization work as long as they don't fundamentally change the project requirements or add new features.

Question 2

What counts as new scope?

Accepted Answer

Net-new features, third-party integrations not originally scoped, major redesigns, technology stack changes, or platform additions. Essentially, anything that adds significant new functionality or changes the core requirements beyond the original proposal.

Question 3

Deposit and milestones?

Accepted Answer

50% deposit to start, 50% on completion for smaller projects. Larger projects are split into 2-3 logical milestones with payments distributed accordingly. This ensures steady progress while protecting both parties throughout the development process.

Question 4

Why choose custom development over templates or template solutions?

Accepted Answer

Custom development gives you exactly what you need without compromising on functionality or design. Template solutions require workarounds and often break with updates. Custom solutions are built for your specific workflow and can evolve with your business needs.

Question 5

What ongoing maintenance does custom software require?

Accepted Answer

Custom software needs regular security updates, dependency updates, and occasional compatibility fixes. However, you control when and how these updates happen. Our ongoing support handles this automatically, or you can manage it yourself with full source code access.

Question 6

How do you ensure custom software can scale?

Accepted Answer

We architect solutions with growth in mind, using proven scalable technologies and patterns. Database design, caching strategies, and modular architecture allow your software to handle increased load and new features as your business grows.

Question 7

Can we switch between MAU and revenue-based models?

Accepted Answer

Yes, you can typically switch between MAU and revenue-based pricing models at plan renewal periods. We'll work with you to find the model that best aligns with your business growth and usage patterns.

Question 8

What's the MAU definition?

Accepted Answer

Monthly Active Users (MAU) are unique users who meaningfully interact with your application within a 30-day window. You only pay for active usage, not dormant accounts or inactive users. This ensures fair pricing based on actual engagement.

Question 9

Are hosting and SaaS costs included?

Accepted Answer

No, infrastructure and third-party SaaS costs are billed separately or maintained under your own accounts. This gives you full control and transparency over your hosting costs while keeping our service pricing predictable.

Question 10

How accurate are your timeline estimates?

Accepted Answer

Our timeline estimates are based on years of experience and similar projects. We typically hit within 10-20% of estimated timelines. Factors like client feedback speed, scope clarity, and technical complexity can affect delivery dates.

Question 11

What technologies do you use?

Accepted Answer

We use modern, proven technologies like React, Next.js, TypeScript, Node.js, and cloud platforms. Technology choices are made based on project requirements, scalability needs, and long-term maintainability.

Question 12

What are your support response times?

Accepted Answer

Response times vary by plan: Starter (24-48 hours), Growth (12-24 hours), Scale (4-8 hours), Enterprise (1-4 hours). Emergency issues are prioritized across all plans.

Question 13

Do I own the code and assets?

Accepted Answer

Yes, you have full ownership of all code, designs, and assets created for your project. We provide complete source code access and documentation so you're never locked into our services.

Question 14

Can custom software integrate with our existing tools?

Accepted Answer

Absolutely. Custom development excels at integrations since we can build exactly the connections you need. Whether it's CRM systems, payment processors, or internal databases, we design integrations that work seamlessly with your workflow.

Frequently Asked Questions